Question 1: Are you a factory?
A: Yes, we are a factory focusing on packaging product. Welcome to visit us.
Question 2: What's your Main Products?
A: Packaging products, including skincare packaging, houseware.
Question 3: MOQ?
A: Stock items’ MOQ is 100pcs. Other items have different MOQs, please refer to the product description or check with us.
Question 4: Sample Policy?
A: 1 stock sample is FREE, you just need to pay the freight. Customized sample’s charge is reasonable and can be refunded, please check it with us.
Question 5: Logo customization Policy?
A: Engraving, silkscreen, labeling, hot-stamping are available. The cost depends on your design, please show it to us.
Question 6: What can be customized for the product?
A: Model, size, color, logo, printing, lid; individual packaging, such as, paper box, paper tube and so on.
Question 7: Payment terms?
A: 30%-50% in advance, the balance should be paid before shipment.
Question 8: What’s the lead time of orders?
A: Stock items within 7days, customized order 20-45days according to the order's quantity.
Question 9: How do you control the quality?
A: Make samples before mass production, and after sample approved, we will begin mass production. Doing 100% inspection during production, then do random inspection before packing, taking pictures after packing. Usually we’ll give you some extra products as spare parts freely.
Question 10: How to place the order? What's your contact information?
A: Tell us what you need – Confirm details – Quote – Draft invoice/order – Pay.
Question 11: How about your after-sale service?
A: We will maintain our after-sale service even the order has been completed . During the formal order, usually we’ll give you some extra products as spare parts freely. If any breakage or defective products were found, we’ll make a refund of them or send the replacement to you in the next order.
Notice: All the claims must be presented within 10 working days after delivery.
Question 12: If we want to develop a new model, can you make it?
Yes, we can. We can produce any kinds of packaging products.
Question 13: How to receive a quotation in the shortest time?
When you send us an enquiry, please kindly make sure it includes all the details, such as size, color, quantity for each model, zipcode of your address. Then we will send you quotation soon.
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